Murphy Home Care Aid Ltd aims to set the standard in the care sector by delivering Domiciliary care in the service user’s resident, with exceptional quality care with a team who have a real passion for delivering client-focused care with dignity and respect, which is valued by our clients and admired by all stakeholders.
Function to support Vulnerable customer with their personal care needs, based on their care plan and customer are treated according to individual Holistic care needs. Customer from age of 16yrs old and upwards, involve Male and Female.
Abide to Government statutory regulation -The Care Act 2014. The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Health and Social Care Act 2008 (Registration and Regulated Activities) (Amendment), Code of Conduct, Data Protection Act 2018, Equality Act 2010, Equality, Diversity, and Inclusion. Policies and procedures on Mental Capacity Act / Code of Practice / Safeguarding Vulnerable Groups Act 2006 / best interest decision making, including records of Decisions.
Our Committments
- We will be available to you 24 hours a day, every day of the year. We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
- We will ensure that our support workers and office staff are courteous, professional, and respectful to your needs always.
- We regularly monitor the performance of our support workers and office staff by carrying out telephone surveys, customer satisfaction questionnaires and random assessments.
Main Values
Trust
Trust
Trust characterises all our relationships at, both within the organization and with the clients. We trust our carers to give you the best advice and we strive to earn your trust in return. This mutual trust will make our clients remain with us for decades, and what makes new clients seek us out.
Empowerment
We believe in power-with, not power-over. We empower our carers with the technical and emotional skills necessary to give you the right care at the right time. We will also empower you to make timely decisions by giving you all the necessary information and advice.
Respect
Respect
Our respect for our clients is unconditional. We respect not only who our clients are, but also their desires, goals, strengths, and choices. We treat everyone with the same dignity and consideration that we ourselves expect would expect to receive. This means, we will be honest, empathetic, and committed to your well being and independence.
Fulfilment
Fulfilment
This is not only a value but our goal. We are in this business to help you live your life to the fullest and achieve things you may have considered impossible. We wish to create a quality of life for you that makes you feel fulfilled and satisfied every
Innovation
Innovation
We constantly strive to find new and innovative ways to excel in the care we provide and improve the quality of our work. This is what make us a personalized and cost-effective care provider.