We will ensure that you are able to make real choices and have control over your person-centered care plan. We will respect and take seriously your views and opinions about the services you require. We will ensure that our support workers and office staff are courteous, professional, and respectful to your needs always. We regularly monitor the performance of our support workers and office staff by carrying out telephone surveys, customer satisfaction questionnaires and random assessments. We deal with any issues or concerns raised quickly, sympathetically, and professionally, with the least disruption to you.